For more information about how to do this, see update drivers in Windows 10. If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. To resolve this issue, install update 4022716. To fix this issue, use one of the following methods. This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic. This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver. Any of our picks for the best PC gaming headsets will abide by the steps in our guide and will suit all-day work and all-night play, but here are a couple of choices to get you started.This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.Īpplies to: Windows 10, version 1703 Original KB number: 4021854 Symptom There are varying connection methods, but Windows handles them almost the same way. Properly setting up your headset means you'll enjoy all the intended features and avoid the most common issues in the future. You could also try plugging in another headset if you have one at hand. To check whether the issue is with the headset (and not your PC), try using it on another PC or device. Volume sliders and mute buttons are easily accessible here, but be sure they're set for use. If you're still unable to get anything, try selecting a different input/output format in the property window (use the headset steps above).ĭepending on the brand and model of the headset, it may support controls located on the cable. Yes, it's the tried and true "turn it off and on again" process, but it works. Reboot the PC and connect the headset once again to let Windows reinstall them. Head to Device Manager and uninstall the drivers for the connected headset. If your headset isn't working, the problem might be in the drivers. Should you have software like Realtek's HD Audio Manager, try disabling jack detection and see if that helps. Newer motherboards come with numerous ports for surround sound, so you might need to hit up the manual for more details.
Mix those two up, and nothing at all will happen. Is it plugged in? Have you utilized the correct port? For 3.5mm jacks, it's generally green for output and pink for input, depending on the available sound card. Corsair HS50 Pro fixed cable (Image credit: Ben Wilson | Windows Central)
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